Privacy Policy
How we collect, use and share your information when you visit our website or use our Services.
At Flexday (“Flexday,” “we,” “us” or “our”), we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal information when you visit our website, or access our services (collectively, the “Services”). By using or accessing our Services in any manner, you acknowledge that you have read the practices and policies outlined below, and you understand that we will collect, use and share your information as described in this Privacy Policy.
Remember that your use of our services is at all times subject to our Terms of Use and/or any separate agreement you’ve entered into with us, as applicable. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.
What This Privacy Policy Covers
This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control (such as social media providers). If you are a resident of the European Economic Area or the State of California, you have certain additional rights which are explained in this Policy.
1. Personal Data
| Category of Personal Data Collected | Categories of Third Parties With Whom We Share this Personal Data for a Business Purpose |
|---|---|
| Contact Data (e.g., name, username, email, phone number, address). Please note that we do not share Contact Data provided to Flexday for use with our two-way notification functionality with third parties for undisclosed purposes outside of providing the Services. | Service Providers |
| Account Data (e.g., topical or geographic interests, search parameters, your use of the Services) | Service Providers |
| Log Data (e.g., IP address, data and time of Services usage, device ID, domain server, device type, browser type, operating system statistics, search queries) | Service Providers |
| Web Analytics (e.g., referring source through which you access the Services; non-identifiable request IDs, statistics regarding interaction between device/browser and the Services, links to third party applications used through the Services, dashboard interactions, website clicks, new windows opened) | Service Providers |
| Geolocation Data (e.g., location data if opted in through your mobile device) | Service Providers |
| Publicly-Available Content Provided through the Services, Including Social Media Information (e.g. profile information such as usernames, followers, number following, URL, location, language, tags, profile image, verified status, hashtags; profile content such as description, occupation, preferred channels, likes; post content such as tweets, status updates, timestamp, hashtags, language, geolocation). Please note we do not collect the foregoing publicly-available content as a result of your use of the website or Services | Service Providers Users of Services |
Categories of Sources of Personal Data
We may collect Personal Data about you from the following categories of sources:
You
- When you provide such information directly to us.
- When Personal Data about you is automatically collected in connection with your use of our Services (see the subsection titled “Tracking Tools, Advertising and Opt-Out” below).
Third Parties
Service Providers: For example, we may use analytics service providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support. We also receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our websites, applications, products, Services, advertisements or communications.
Social networks connected to the services: If you provide your social network account credentials to us or otherwise sign in to the Services through a third-party site or service, some content and/or information in those accounts may be transmitted into your Account with us.
Third-party data sources: We have relationships with third parties to receive data that you post publicly. We may also have access to information that you post on other social media platforms. Social media users who do not want their data processed by Flexday can make their account or posts private or, to the extent applicable, remove Flexday and its representatives from their followers. This Privacy Policy does not cover the use of Personal Data by any third parties that you submit to such third parties, and we aren’t responsible for their privacy policies and practices. To learn more about how these third-party data sources treat your Personal Data, you should reference the privacy terms of those sources.
2. How We Use Your Personal Data
Providing, Customizing and Improving the Services
- Meeting or fulfilling the reason you provided the information to us.
- Providing support and assistance for the Services.
- Creating and managing your Account or other user profiles.
- Personalizing the Services, website content and communications based on your preferences.
- Processing orders or other transactions; billing.
- Providing you with the products, services or information you request.
- Improving and developing the Services, including testing, research, internal analytics and product development.
- Doing fraud protection, security and debugging.
- Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”).
When you join a call with us we may record the call for our training purposes. You will be made aware of this before we record any call (and may decline the recording at any time).
Marketing the Services
- Marketing and selling the Services.
- Showing you advertisements for the Services, including interest-based or online behavioral advertising.
- Sending emails and other communications according to your preferences or that display content that we think will interest you.
Corresponding with You
Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Flexday or the Services.
Meeting Legal Requirements and Enforcing Legal Terms
- Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.
- Protecting the rights, property or safety of you, Flexday or another party.
- Enforcing any agreements with you.
- Resolving disputes.
We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without providing you notice.
3. How We Share Your Personal Data
We disclose your Personal Data to the categories of service providers and other parties listed in this section.
Service Providers: These are third parties acting on our behalf that help us provide and market our Services, including payment processors, ad networks, marketing providers, security and fraud prevention providers, hosting and other technology and communications providers, data storage, bill collection, analytics providers, and staff augmentation and contract personnel.
Users of Services: We use publicly-available information we obtain from third-party data sources to provide breaking news alerts to our customers, so we may share your publicly-available social media information with other users of our Services. Social media users who do not want their data processed by Flexday can make their account or posts private and, to the extent applicable, remove Flexday and its representatives from their followers.
Legal Obligations: We may share any Personal Data that we collect with relevant third parties in conjunction with any of the activities set forth under “Meeting Legal Requirements and Enforcing Legal Terms” in the “How We Use Your Personal Data” section above.
Business Transfers: All Personal Data may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should any of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.
Tracking Tools, Advertising and Opt-Out
The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”). For further information on our use of Cookies, please see our Cookie Notice.
Data Security and Retention
We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. We store information in paper-based files or electronic records in secure databases in Europe, the U.S., and Australia (including trusted third-party storage providers). Personal Data may be collected in paper-based documents and converted to an electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorized access, modification or disclosure. We maintain physical security over paper and electronic data storage, such as through locks and security systems at our premises. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer systems. The Services use industry standard Transport Layer Security (TLS) technology to allow for the encryption of Personal Data you provide to us.
You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the Internet or storing data is completely secure.
We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services or to fulfill the purposes outlined in this Privacy Policy. In some instances, we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information could not be used by us or a third party to identify you personally.
Changes to this Privacy Policy
We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time, but we will alert you to any such changes by placing a notice on the website, by sending you an email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.
Contact Information
If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at:
2135 City Gate Ln Suite 300, Naperville, IL 60563, United States
(646) 701-7826
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.