One layer across every system
Integrates with the enterprise platforms you already use, Workday, SAP, ServiceNow, Salesforce and more, plus unstructured knowledge sources like policies, FAQs and terms and conditions.
SUPPLIEREDGE
Suppliers ask about an invoice. SupplierEdge answers in seconds, not days.
SupplierEdge is a pre-built flexday.ai solution for enterprise supplier engagement. It connects to the systems you already run and gives suppliers instant, accurate, self-service answers, while automatically escalating complex issues to your team with full context.
platform.flexday.ai / supplieredge / supplier chat
SUPPLIER CHAT · INVOICE #48213
AI RESOLUTION
90-97%
In production, day one
RESPONSE
Seconds
From days to instant
TIME SAVED
500+ hrs/yr
Reclaimed by procurement
Invoice #48213 status?paid · cleared 3 days ago
PO 88213 discrepancyescalated · full context sent
Payment terms questioncited · Net 45 policy
Escalate to procurementSource: ERP + policy doc
WHAT IT ACTUALLY DOES
Enterprise AI shouldn't try to answer everything
It should deliver the right answer, from the right information, at the right time, and know exactly when a human needs to take over.
Invoice & payment statusPurchase order inquiriesGoods receipt confirmationPayment terms & policiesCompliance & T&C questionsSupplier registration & onboardingVendor data managementTicket escalation & tracking
SYSTEMS
GROUNDED
Agentic AI, grounded in your data
Suppliers ask questions in plain language and receive precise, source-cited responses. Structured data (invoices, POs, payments) and unstructured knowledge (policies, T&Cs) are blended intelligently within each conversation.
ESCALATION
Human-in-the-loop by design
When the AI can't resolve a question, it doesn't guess. It escalates to your team through your existing ticketing system with full context, conversation history and identity preserved.
EFFICIENCIES
The routine gets resolved instantly, the exceptions get escalated
Procurement teams create the most value when they're building supplier relationships, managing risk and driving strategic sourcing, not answering the same operational question on repeat. SupplierEdge resolves the routine instantly and escalates the exceptions, so your team's time goes to the work that actually moves the business.
RESOLUTION
90-97%
AI resolution, in production from day one.
RESPONSE
Seconds
From days to instant answers.
TIME SAVED
500+ hrs/yr
Reclaimed by procurement teams.
WHY IT'S DIFFERENT
Accurate, and honest about what it doesn't know
- Industry-leading accuracy, 90 to 97% AI resolution in real production, not demo math
- Zero hallucination guardrails, the AI never guesses; if the answer isn't in your data, it escalates
- Source-grounded responses, every answer includes a citation to its verified source
BUILT FOR THE ENTERPRISE
Deployed your way, secured by default
- Deployment flexibility, SaaS, on-premise or hybrid, mapped to your data residency needs
- Enterprise security, SSO and MFA authentication, RBAC, encryption in transit and at rest
- Multi-lingual, production-tested in English and German, extensible to more
ARCHITECTURAL PRINCIPLES
Segregated by design, tuned to your business
Architectural data segregation
Each supplier can only access their own records, enforced at the data layer, not just the application layer
Configured to your business logic
Not a generic model; tuned to your rules, workflows and data from day one
Continuous tuning
Daily quality monitoring and knowledge base optimization, so accuracy improves over time rather than degrading
SUPPLIEREDGE SPECIFICATIONFLEXDAY.AI
- ONTOLOGY
- Supplier engagement canon: invoices, purchase orders, payments, goods receipts, contracts, policies, terms and conditions, vendor records
- SOURCES
- Enterprise systems (Workday, SAP, ServiceNow, Salesforce and more), plus unstructured knowledge: policies, FAQs, terms and conditions
- ENGINES
- SpeciphicAsk for grounded supplier Q&A, blending structured data and unstructured knowledge within each conversation
- OUTPUTS
- Source-cited answers, ticket escalation with full context and conversation history, self-service resolution
- HUMAN CHECKPOINTS
- Anything the AI can't resolve escalates to your team through your existing ticketing system, with identity and context preserved
Find out early, for once.
Bring one category and one supplier you're quietly worried about.